Buyer & Seller Guides
Buyer and Seller Guides

Shipping & Payment Processing

Who pays for shipping?

When a seller uploads a product list, the seller enters a shipping cost that will be added to the total product price at checkout. Some sellers may require you to cover shipping as the buyer, while others may take care of shipping themselves. Reach out to the seller if you want to know more about their policy.

When does my payment go through?

Your payment will go through as soon as we have confirmation that the item has shipped. If you have any issues with your payments, please contact us at askjawa@jawa.gg.

Do I get refunded if my part arrives damaged?

Yes, currently both buyers and sellers will be protected against any damage done during shipping.

If your part arrives dead on arrival (DoA) please reach out to askjawa@jawa.gg and we will work with both you and the seller to facilitate the refund.