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    Buyer & Seller Guides
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    Shipping a Product

    Who pays for shipping?

    The buyer pays for shipping. The shipping cost is calculated using the seller’s address and buyer’s address and the cost is added to the total product price at checkout.

    How do I ship my product?

    Once someone buys your product, a shipping label is automatically created. You can find the label in two places: from your order confirmation email, as well as under “MY SALES” and “VIEW DETAILS” under the sold product. You’ll need to print the label, attach it to your package, and ship it out within 3 days of purchase.

    FYI, the shipping is calculated based on your location and the buyer’s location, and the label is paid for by the buyer. Right now we select the best value rate from our shipping partners. Make sure that the product dimensions are accurate to the measurements that you entered when listing your product to ensure the shipping label works. This is due to the fact that we are using weight based shipping and not flat rate shipping.

    If your product does not fit within the given dimensions and weight when creating a listing, please reach out to us at askjawa@jawa.gg and we will work with you on getting a label for the item that you are trying to list with us.

    Can I ship internationally?

    Currently our marketplace is limited to the United States, however we plan in the future to include Canada and potentially other regions!

    Packing your items for shipment

    1. Pick the right box / package to ship your part in
      • If possible, ship your item in the original retail box and outer shipment packaging, since they were designed to protect the part that you are looking to sell
      • If you don’t have the original retail box or outer shipment packaging, look for a package that can properly fit the item that you are looking to list without excessive movement inside the box during shipping. This can be a regular cardboard box, or a box provided by the shipping partner.
      • For Motherboards and Video Cards, we suggest using a 10-1/8" x 7-1/8" x 5" Box (like the USPS Regional Rate Box A1). They can fit most motherboards and video cards while being much cheaper than medium flat rate boxes. We also recommend that the majority of PC parts be packaged in boxes...although smaller items such as CPUs may fit inside an envelope, it is not adequate protection to prevent the item from getting damaged during transit.
    2. Make sure your part is protected during transit
      • You want to make sure that when a part is packaged there is no room for movement during transit - use bubble wrap and anti-static bags in order to protect your parts during shipping.
      • The rule of thumb here is that your item should be packaged well enough to survive a drop to the ground from eye or chest level.
      • Leave at least 2 inches of space around the item being shipped on all sides for protection and to qualify for shipping insurance. Packages sent with USPS Priority mail labels come with basic insurance of up to $50-100, however for higher priced items greater than $500 please refer to your shipping provider to purchase insurance for these items.
    3. Now that you’ve packaged your part, make sure that the package dimensions are the same as in your listing for the shipping label. In order to check package dimensions that were listed for your order, please navigate to “MY LISTINGS” in the profile dropdown banner. Then navigate to the sold listing and click on “EDIT THIS PRODUCT” from there it should show your previously listed dimensions for the listing. If the dimensions are different, email us at askjawa@jawa.gg before printing the label.
    4. Print out and attach the shipping label to the front of the package
    5. To ship, head to a dropoff location for your shipping provider. For USPS orders, you can alternatively set up a "click-n-ship" account on the USPS website if you want to ship from the comfort of your home.

    How do I get my shipping labels?

    Once someone buys your product, a shipping label is automatically created. You can find the label in two places: from your order confirmation email, as well as under “MY SALES” and “VIEW DETAILS” under the sold product. You’ll need to print the label, attach it to your package, and ship it out within 3 days of purchase.

    Are there restrictions on sending parts in the mail? (thermal paste and power supplies)

    Check with your local post office to ensure that any of the electronics you are shipping to sell on Jawa qualify for insurance and are good to ship nationwide!

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