Purchasing an Item
How can I make sure I’m getting a good deal?
If you want to talk to other PC building enthusiasts to understand how good a deal is, head over to our Discord community and ask your questions under the #price-check category.
Can I cancel an order?
All sales on Jawa are binding between the buyer and the seller. If you would like to cancel an order, you can message the seller to see if they agree to cancel by logging into your Jawa account, going to My Purchases, clicking on the order, then clicking on "Message Seller".
I didn’t request to cancel my order, why is it canceled?
We’re sorry this happened. Sometimes sellers are unable to fulfill the purchase. In the event that your item is canceled, you will receive a full refund within 3-5 business days.
What happens when I make an offer?
A hold is made on your card to prove that you have the funds available in the event the offer is accepted. You won't see a refund credit on your statement, you should just see the original authorization drop off their statement entirely after a few days. There will be no payment, and no refund - it'll appear as if the whole transaction never happened. Your bank should be able to confirm this for you.
Depending on your card issuer, the original charge will disappear from your pending charges within 1 week.