Buyer & Seller Guides
Buyer and Seller Guides

Buyer Protections

How am I protected as a buyer? What is the Jawa Money Back Guarantee?

Our top priority is ensuring trust between buyers and sellers. You can shop with confidence on Jawa knowing that all listings are digitally moderated by our in-house PC experts. We review each part or rig listing to make sure it meets our standards of authenticity and fair pricing. If something looks fishy about a listing we remove it until we speak with the seller.

Returns and Refunds

SUPER IMPORTANT: JAWA IS A MARKETPLACE THAT CONNECTS THE BUYER AND THE SELLER. SALES ARE FINAL. THE ONLY EXCEPTION IS IF THE PRODUCT YOU RECEIVE IS NOT AS DESCRIBED IN THE LISTING. YOU MUST INSPECT YOUR PURCHASE AND SUBMIT A CLAIM WITHIN 2 DAYS OF DELIVERY IN ORDER TO BE ELIGIBLE FOR A REFUND.

If your order never arrives, or if your item is inauthentic, damaged, defective, or differs significantly from its listing, you will receive a full refund with our Jawa Money Back Guarantee. Just follow these steps to request your refund:

  1. Contact us at askjawa@jawa.gg within 2 days of receiving your part.
  2. We will get in touch with the seller to resolve the issue on your behalf.
  3. We’ll get you your money back to your original payment method as fast as possible - we promise to respond to you within 24 hours.
  4. If the product needs to be returned, we will cover shipping expenses and provide you a return shipping label.

In general, we do not currently accept returns for other reasons, but are happy to review issues on a case-by-case basis. If you have an issue, please contact us at askjawa@jawa.gg. For additional details, please refer to our Terms of Service.